Quality nursing services work
Since 2010, the Ministry of Health has proposed quality care services，Positive response of our hospital，From the initial 3 pilot departments，Until now, the whole hospital has carried out，Coverage up to 100%，Through the implementation of the summary，Nursing work is based on giving full play to the advantages of traditional Chinese medicine nursing，Down-to-earth TCM nursing will be effective，Effectively build a humanized TCM nursing service brand。
First, show the service commitment, carry out "characteristic warm service"
Our hospital actively carries out "show service.，Outstanding characteristics of the warm service project，Show the promise at the nurses' station，Give full play to the advantages of TCM nursing in health education, health care, post-illness care and so on，Lead the patients to do traditional Chinese health exercises such as Taijiquan and eight Duan Jin，Accompany elderly patients to go out for examination and admission procedures，A health education CD was played during the treatment session，Free foot soak for patients，Injection room to avoid patients waiting for skin test results during the accident，Lotus root powder, candy and so on to cope with hypoglycemia reaction，At the same time, newspapers and magazines are prepared for patients to read。Pay attention to detail service, prepare a suction pipe for surgery patients, at the nurse station with needles and thread, nail clippers, food ordering telephone book, etc., to create special services。
2. Consolidate basic nursing and improve nursing services
In order to further deepen the "patient-centered" service concept, many departments have added daily focus, and responsible nurses carry out daily care for patients according to the requirements, regularly turning over, bathing, changing clothes, washing and so on。Add weekly emphasis，The weekly health day focuses on the implementation of patients' hair washing, finger (toe) nail cutting, shaving and other life care，To meet the basic nursing needs of patients as the goal，Give full care to patients who are unable to take care of themselves，Auxiliary care should be given to patients who can take care of themselves，Assist in completion，Give guidance to patients who are completely self-reliant。Minimize the burden on family members and patients。Make the nursing work "close to the patient, close to the clinic, close to the society" to provide patients with continuous, whole-process, seamless nursing services。
Third, grasp Chinese medicine, focus on characteristics
Our hospital combines the characteristics of each department and the needs of patients，Seize the advantages of TCM，Give play to nursing treatment characteristics，Each clinical department combined with the characteristics of the department，Explore TCM resources，Develop a number of traditional Chinese medicine nursing treatment techniques，Such as: moxibustion, cupping, hot bags, Chinese medicine packaging, Chinese medicine wax therapy，And constantly standardize and improve the operation process of TCM nursing technology，Actively carry out skills training，Through the department to carry out nursing skills competition, nurses day to carry out "nursing knowledge competition" and so on，Improve the quality of TCM nursing service constantly。
Fourth, the overall nursing model of responsibility system
Flexible scheduling is adopted，Each ward is divided into 2-3 responsibility groups，Each responsibility group is divided into 2-3 responsibility groups，The team leader is an experienced senior nurse，Each responsible nurse is responsible for all care of patients with 8-10 beds，The patient should receive continuous and uninterrupted care from admission to discharge。According to the specific situation, the local distribution of workload should be adjusted in time, suitable nursing human resources should be found, and the working pressure of individual shifts should be alleviated, so as to improve the quality of nursing services。
5. Simplify nursing documents
In accordance with the nursing document format and filing requirements of our province，Actively sort out the types of nursing documents in various departments，To summarize and combine to simplify writing;Redesign shift report，Focus on recording the dynamic situation of patients in the ward，The specific condition is reflected in the nursing record sheet，The duplication of shift report was cancelled;Start HIS system，The implementation of electronic nursing document writing, including temperature sheet, general nursing record sheet, critical patient record sheet, admission assessment sheet, discharge guidance and other contents;An electronic template for nursing records of diseases with special characteristics has been established。By simplifying nursing documents, it greatly saves the time for nursing staff to write, and truly returns the time to nurses and nurses to patients, so that nurses have more time to serve patients。
Under the support and care of the hospital Party Committee and the hospital leadership, the pilot wards comprehensively promote the work of high-quality nursing services, establish a long-term mechanism of high-quality nursing services, and promote the continuous and steady improvement of the hospital nursing service level。As of September 2012, a total of 11 departments in our hospital have passed the acceptance of high-quality nursing wards。The second ward of the geriatrics Department won the advanced collective title of "Quality Nursing Service Demonstration Service Project" in our province。Two comrades, Wang Jialan and Ma Jing, won the "Advanced Individual of 2010 Quality Nursing Service Demonstration Project" in our province